Frequently Asked Questions
Your delivery will take 72 hours from the confirmation of your order.
To check to see if your order has been dispatched, please call our customer service team on 02476 588 350 and they will be able to check on their system.
As we need proof of the delivery, we will require a signature for your package.
If you are unhappy with the delivery service you have received, please contact our customer service team on 02476 588 350 and they will be able to investigate your delivery experience with our courier service provider.
Your card details are never saved to our website, and any transactions are processed through Paypal. To remove a card from Paypal, you can find out how to on the main site at https://www.paypal.com and search for the relevant details or simply follow https://www.paypal.com/selfhelp/article/FAQ1862/1, and follow the information there.
Your previous orders are available from your account screen, which you can access from the Our Support » My Account . You can then click on the 'Your Orders' tab to view your previous orders
To change your previous orders, navigate to your account (Our Support » My Account) and select the 'Your Details' tab. You can edit your details from there. Please note: Some fields cannot be edited. If you need to change these details, please contact us directly.
If you have forgotten or lost your password, you can click on the forgotten password link below the sign in popup when you log in to the site. You can select an easier to remember password or use the automatically generated strong password.
To subscribe to our emails, all you need to do is navigate to the footer of our website, and fill in the 'Get in Touch' form. To unsubscribe from our emails and email newsletters, simply navigate to the bottom of a received email, and click the 'Unsubscribe' link.
Notify us of a problem within 48 hours of delivery and we'll help put it right.
It will be within 7 working days for us to make a refund
We aim to deliver all orders within 72 hours
Within Europe but please contact us first
You will receive an email confirmation once your order has been dispatched
To sign in to your account, click on the yellow ‘sign in’ button located in the top-right corner of every page on the website.
If you feel we have done something well, something not so well, or you just want to say hello, please contact us on 02476 588 350.
From the product category screen, you will see all products in that category listed. To view more details on your chosen product, hover over the image and click the picture. You will see more details in the right hand side box which will list nutritional information as well as the box contents. If you need even more information then we would be glad to answer any questions that you have by email or telephone.
Yes, we use Paypal, which uses a secure transaction portal and SSL certificate to protect your sensitive information. More details can be found on the Paypal website by following the following link https://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/Help/general/TopQuestion6-outside
If our products are in stock, then they will be displayed on our website. However, as we have constant deliveries and our stock levels are dynamic, we cannot provide an up to date stock level. In the case that your intended item is out of stock, then we can arrange for an extra delivery to be scheduled. In this case, please contact us directly by email or telephone.
To reset your password, if you click on the yellow ‘sign in’ button located in the top-right corner of every page on the website, a sign in page will appear. Underneath the sign in area, you will find a ‘forgotten your password?’ link. A window will appear where you will need to submit your e-mail address and our automated system will reset your password for you.
As we use paypal, we can offer the same payment methods as them, which can be found here. We can also arrange an account. If you wish to set one up, please contact a member of our team.
If you have received faulty goods, please contact our customer services team on 02476 588 350 and they will be able to arrange a refund or replacement stock. If there is an issue with faulty goods, then the problem needs to be reported 48 hours after receiving the goods (verbally) and/or 14 days in writing.
If your product has gone missing, please report this issue to customer services on 02476 588 350 and they will be able to investigate this issue with our courier service provider and warehouse team.
If you contact our customer service team on 02476 588 350, they will be able to direct you to your local OH SO… Scrummy cake provider.
Unfortunately, as we cannot guarantee that our products will not come into contact with gluten, we do not offer gluten-free cakes.
All of our cakes are suitable for vegetarians, except our Rocky Road.
You can find all of the information related to allergens within the ‘Our Products’ page, by clicking on the product you want to view and clicking on the ‘Nutritional Information’ tab.
Nutritional information can be found in the product single page which is the same page used when you select to place the item in your basket. To view a products nutritional information, simply click on the tab labelled 'Nutritional Information'.
All products that we offer can be ofound by navigationg directly to the shop section of our page. If you need an Item that we do not stock, but that you believe that we can supply, please do not hesitate to contact a member of our team.
“We are crazy on your Triple Choc Muffins”
“We love picking up a Bakewell flapjack after lectures”